172 – How to Use Technology to Improve Your Business Operations with Ray Berardinelli
Ray Berardinelli, the founder of two medical technology innovations that changed the way physical therapy practices operate. Ray discussed how he identified a need in the physical therapy space and created software to help businesses work more efficiently, secure more repeat clients, and provide all-in-one clinical services. One of the key takeaways from the episode was the importance of mapping out the customer journey in order to identify pain points and inefficiencies in your business. By understanding what your customers are going through and how they are interacting with your business, you can find ways to improve your operations and build stronger relationships with your clients.